• All four Texas Cable Association members have pledged to not cut off broadband or telephone service to any customers, even those unable to pay their bills; waive late fees incurred because of their economic circumstances related to the coronavirus pandemic, and open their Wi-Fi hotspots to all.

    Additionally, Cable providers have made the following commitments:

     

    Altice USA, which provides Suddenlink services

    For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice USA is offering its Altice Advantage 30 Mbps broadband solution for free for 60 days to new customer households within our footprint. Eligible households interested in this solution can call 888-633-0030 to enroll in the Suddenlink region, which includes Texas

    Altice USA Brings Free Broadband to K-12 and College Students During Coronavirus Pandemic

     

    Charter Communications, which provides Spectrum services

    Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

    Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Charter will continue to offer Spectrum Internet Assist, a high-speed broadband program to eligible low-income households delivering speeds of 30 Mbps.

    Charter to Offer Free Access to Spectrum Broadband and Wi-Fi For 60 Days For New K-12 and College Student Households and More

     

    Comcast, which provides Xfinity services

    Comcast is pausing its data plans for 60 days, giving all customers unlimited data for no additional charge.

    Comcast has made it even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

    Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet

     

    Sparklight, formerly Cable One

    Sparklight has made unlimited data available on all internet services for the next 30 days.

    Sparklight Makes Unlimited Data Available on All Internet Plans For 30 Days, Waives Late Fees For 60 Days During Coronavirus (Covid-19) Crisis

     

    AT&T

    Announced that they were suspending broadband usage caps for our home internet customers. Letter from AT&T Communications CEO on COVID-19 Actions

     

    T-Mobile

    All current T-Mobile plans with data will be granted free unlimited data for the next 60 days, excluding roaming. T-Mobile and Metro by T-Mobile customers will be given an additional 20GB of mobile hotspot and tethering services for the next 60 days. Lifeline customers will be given an extra 5GB of data per month for the next two months.

    “We do not have an offer available for 60 days of free service and encourage consumers to be cautious of social media posts that may include fraudulent numbers,” T-Mobile added.

     

    Verizon

    Verizon will waive late fees and keep residential and small business customers connected if negatively impacted by the global crisis, the company said on March 13. It is also upgrading the data plan on its Verizon Innovative Learning program for Title 1 middle schools from 10GB/month to 30GB/month for the next two months, effective March 16.  There are no data caps on Verizon home Internet subscribers, a company representative said.